I redesigned the key user flows and unified the platform’s UI/UX together with the PM, founder, developers, and the support team. To support scaling, I created a lightweight design system and UI kit — enabling faster and more consistent launch of 10+ new learning modules.
We replaced the previous manual, manager-driven payment process with online payments directly inside the platform. This reduced support workload by ~30% and improved overall user retention.
We replaced the previous manual, manager-driven payment process with online payments directly inside the platform. This reduced support workload by ~30% and improved overall user retention.
Core Work
Profi Training is an online education platform offering courses, lectures, and modular learning paths. The product relied on inconsistent legacy layouts and an outdated purchase flow, which generated many support tickets and slowed down new module releases.
The goal was to streamline the user experience, reduce support overhead, and create a scalable UI foundation for future content launches.
The goal was to streamline the user experience, reduce support overhead, and create a scalable UI foundation for future content launches.
Context & Scope
Profi Training
Redesign of an educational platform, improving user retention and reducing support workload by ~30%. Built a new design system and unified UI/UX across 10+ learning modules.
My role
Timeline
Product Designer, Product Team
Jan 2023 — March 2024
Product
EdTech, Website, Finance
